(and other Tris4Health policies)
Secured
Start Line Guarantee
We are putting the athlete first,
like no one else!
We appreciate you registering for a Tris4Health event, but we know that life can get in the way of even the best-laid plans. We proudly announce our Secured Start Line Guarantee, which gives you, the athlete, the flexibility to guarantee a place at our start line!
Why do you offer this?
We’ve always said we were an athlete-first company and will prove it by putting our metaphorical money where our mouth is. There is little to no risk of being able to use your registration when signing up for a Tris4Health event, so what are you waiting for?
Free Race Transfers
If you are unable to attend a race you have registered for, you have the option of transferring to another Tris4Health event in the same calendar year. There are no refunds if transferring to a shorter-distance race or changing to a less expensive event. If you transfer to a longer distance, event, or relay, you must pay the difference between what you paid for your registration and the current price of the event you are transferring to.
To transfer to another Tris4Health event, please follow these instructions in your RunSignUp account: https://help.runsignup.com/support/solutions/articles/17000062923-transfer-to-another-race
Free Participant Transfers
You may transfer your registration to another athlete up until packet pickup of the event. To initiate the process, you must enter your RunSignUp account and begin the transfer to the new participant using their name and email address. The new participant must complete the registration process to sign our waiver and enter their contact information. Participants who swap or sell their race number without completing the transfer properly will not be allowed to race in another Tris4Health event for two years and will be subject to disciplinary action by USAT (providing it is a USAT-sanctioned event).
To initiate the process, please follow these instructions: https://help.runsignup.com/support/solutions/articles/17000062921-transfer-to-another-runner.
Free Deferrals
We offer athletes the opportunity to defer their registration, for free, to the following year’s event if you cannot attend. A deferral may only be used once and does not carry over after one year.
The process can be done yourself by accessing your RunSignUp account.
You can follow these instructions on how to defer** your registration: https://help.runsignup.com/support/solutions/articles/17000062915-defer-registration-claim-deferral.
Claiming a Deferral
To claim your deferred entry, please log in to your RunSignUp account and follow these instructions: https://help.runsignup.com/support/solutions/articles/17000062915-defer-registration-claim-deferral
Please note: RunSignUp will credit your account the dollar amount paid on your original registration. Due to price increases throughout the year, you may be asked to pay a balance based on current pricing. Our policy allows for 1-1 deferrals and you will not be charged the difference, providing you are racing the same event/distance. If you are asked to pay a price difference, please email us at: info@tris4health.com and we will help you to register for free.
Free Event Transfers (same race)
Tris4Health will allow you to change events up through the end of packet pickup. There are no refunds if transferring to a shorter-distance race or changing to a less expensive event. If you transfer to a longer distance, event, or relay, you must pay the difference between what you paid for your registration and the current price of the event you are transferring to.
All transfers can be done in your RunSignUp account. Please follow these instructions on how to process your event transfer: https://help.runsignup.com/support/solutions/articles/17000062922-transfer-to-another-event
Refunds
Since many of our costs are incurred prior to race day and are non-refundable, we do not issue refunds for any reason*. Once you have registered for a race, if you can no longer attend for whatever reason, we offer you four options to ensure you get to that start line:
- Deferring to the same race the following year.
- Switching to another T4H event in the same calendar year.
- Transferring your registration to another athlete.
- Racing virtually (which means you complete the race on your own, and we will send you the participant shirt and medal).
*If you disagree with these options, please do not register for this event.
Withdrawal
In the event you wish to withdraw from the race, with the understanding that you will not be refunded, please get in touch with us before race day via email at: info@tris4health.com.
Waivers
Agreeing to the waivers and paying your entry fee constitutes your acceptance of the Tris4Health and national governing body’s policies (where applicable).
Event Modifications / Cancellations
The race directors and USAT officials (if applicable) reserve the right to reschedule, modify, or cancel any or all portions of an event if weather conditions, water quality, or for any other reason that compromises athlete safety or makes the initially planned event impossible. There will be no refunds for rescheduled, modified, or canceled events.